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Frequently Asked Questions
Currently accepting Aetna (Meritain, Nippon, Allied Benefit Systems), Optum (Oxford, Oscar, United Healthcare, Harvard Pilgrim, UHC Student Resources, UMR), and Cigna health plans. Credentialing is currently underway to accept BCBS of Massachusetts and expecting to be added to accepted insurances later in the fall of 2023, though no specific effective date is available. All patient and insurance billing will be handled through billing and credentialing company, Alma, who hosts a HIPAA-compliant portal that stores patients’ insurance and credit card information securely. Alma will conduct eligibility checks to verify insurance coverage and provide details to the patient via email with estimated payment responsibility within 2 business days.
This practice accepts self-pay patients as well as those with other insurances not listed. A flat fee applies and a superbill can be supplied to patients upon request to submit to their insurance company for reimbursement at an out-of-network rate if applicable. You may contact your insurance company with CPT code 99205 for initial evaluation and 99214 and 90833 for follow-up appointments for their reimbursement rates.
There is a flat fee of $250 for initial intake appointment and $150 for follow-up appointments. Insurance rates vary according to negotiated contract. Any co-pays, co-insurance, or deductible will be collected at the time of the appointment.
Under Section 2799B-6 of the Public Health Service Act, health care providers are required to inform individuals who are not enrolled in a medical plan or who do not have coverage or are not eligible for a Federal health care program, or who are not seeking to file a claim with their plan or coverage, both orally and in writing, upon their request or at the time of scheduling health care services, to receive a “Good Faith Estimate” of expected charges.
Under the law, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.
- Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your rights to a Good Faith Estimate, visit
Lifesong Mental Health & Wellness is committed to providing exceptional care. Unfortunately, when one patient cancels without giving enough notice, they prevent another patient from being seen. Please call us at (781) 222-4828 by 2:00 pm the day prior to your scheduled appointment to notify us of any changes or cancellations. If prior notification is not given, you will be charged full price for the missed appointment.
